Privacy Policy

We respect your privacy and we don't sell it, loan it or barter with it. We keep it safe and secure and respect your love of privacy. We hate spam too! We do not hold any information about your credit or debit cards. So your details are safe with us.
We respect your right to privacy, please feel free to get in contact with us if you have any concerns.

This Privacy Policy describes how your personal information is collected, used, and lydfordprints.com.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may use this information to deliver advertising on social networks and advertising platforms and endeavor to make these as relevant as possible.

Sharing your personal information

We share your Personal Information with limited third parties to help us use your Personal Information, as described above. For example, we also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

British residents have privacy rights under the Human Rights Act 1998 (Article 8, right to private and family life) and the UK's data protection law, based on the UK GDPR. You can request your personal data, ask for it to be corrected, deleted, or restricted, and object to its processing under certain circumstances. The Information Commissioner's Office (ICO) provides guidance on these rights and how to exercise them.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices please visit our Terms & Conditions Page, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@lydfordprints.com.

Privacy Policy continued

Definitions

Where used in these terms and conditions the following words and phrases have the following meanings:

"Conditions" means these terms and conditions;
"Contract" means any contract created as referred to in clause 2.1.4 of these Conditions;
"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;
"Product" means a product displayed for sale on the Website;
"Product Description" means that part of the Website where certain details, description and specification in respect of the relevant individual Product are provided;
"Personal Information" means the details provided by you on registration;
"UK" means England, Wales, Scotland, Northern Ireland and the Channel Islands;
"Users" means the users of the Website collectively;
"we/us/our" means Lydford Prints.
"Website" means the website located at www.lyfordprints.com or any subsequent URL which may replace it.

1: We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

2: When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, Product selections and credit card or other payment information. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Website ("User Information"). We may collect this information even if you do not purchase any Product via the Website.

3: You should be aware that the Website is monitored and may capture information about your visit that will help us improve the quality of our service.

4: We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

processing your orders;
for statistical or survey purposes to improve this Website and its services to you;
to serve website content and advertisements to you;
to administer the Website; and
if you consent, to notify you of products or special offers that may be of interest to you.

5: You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6: Via the Website you will be given the option to register to receive information from us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. You may unsubscribe from our contact list at any time by clicking on the ‘unsubscribe me’ facility at the bottom of any marketing emails or by e-mailing us contact@lydsfordprints.com or calling us on 07817 698277.

7: In order to serve you most efficiently, Paypal or Stripe handle our credit/debit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your Personal Information private.

8: You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

9: We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website. To find out more about Cookies, please visit www.aboutcookies.org.

10: We realise how important it is to securely store any information that you provide. We maintain the highest levels of security. Our Website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and Personal Information very seriously.

11: You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.lydfordprints.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

12: Please check back frequently to see any updates or changes to our privacy and security policies.